How We Collect and Use Your Information

Louch Limited collects personal information such as your name, email address, phone number, and enquiry details when you contact us, request a quote, or use our services. We may also collect technical data like IP address and website usage through cookies.We use your information to respond to enquiries, provide our services, manage customer relationships, improve our website, and comply with legal obligations. We only process your data where we have a lawful basis, such as your consent, a contract, legal requirements, or our legitimate business interests. We do not sell your personal data and only share it with trusted service providers or authorities where necessary.

Your Rights and How We Protect Your Data

We take appropriate measures to keep your personal data secure and only retain it for as long as necessary. You have the right to access, correct, delete, or restrict the use of your personal data, as well as withdraw consent at any time. You can contact us at info@ilouch.co.uk to exercise your rights or raise any concerns. If you are not satisfied, you also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).